DearFriend offers a 14-day return policy after receiving your order.

You can return or exchange any full price item by emailing your proof of purchase (order number or receipt) to

Is your item faulty? Email your proof of purchase and images of the fault, we’ll sort the rest!

Sale items or items purchased during a discount period are not eligible for refunds, only store credits.

Please note that the cost of shipping a Return is at your own cost – unless the item is faulty and we will reimburse you upon inspection. The Return remains your responsibility until received at our head office.

 Please also note that once your Return has been received it may take up to five business days for us to process for you.